In a new survey from the Pew Research Center's Internet & American Life Project, One thing that's clear is that users don't know —and they know they don't know—what libraries have on offer: only about a fifth said they know most or all of what services are available; and almost a third said they knew not much or nothing.
Unsurprisingly, the largest numbers of Americans looked to libraries for well-established services: About 80 percent of respondents say that borrowing books, reference requests, free access to computers and the internet, close coordination with local schools, and free literacy programs for young children are all very important.
